Terms and conditions

1. About us

Lovash Cleaning Services is operated by Lovash Consultancy and Cleaning Services Ltd, company number 16502475, registered in England and Wales (“Lovash”, “we”, “us”). Contact us at support@lovashconsultancy.com or 07715 124815.

2. Booking requests, quotations and confirmation

Submitting the website form or sending a WhatsApp message is a request only. It does not create a contract, reserve an appointment or trigger the £10 administrative booking fee. Website prices are starting prices, not binding quotations. Your price depends on the property, condition, service scope, location, access, parking, frequency, equipment and time reasonably required. A £10 administrative booking fee applies to every confirmed booking and will be disclosed separately before confirmation. A booking becomes confirmed only when we accept it, confirm the service, date, booking fee and price in writing, and any required payment has been received. Tell us promptly if any information supplied for the quotation changes.

3. What is included

We will perform the tasks agreed in your quotation with reasonable care and skill. Additional rooms, heavy soiling, specialist stains, biohazards, pest contamination, high-level work, exterior windows, waste removal, carpet extraction, appliances, walls or other tasks are included only when expressly agreed. We do not guarantee removal of permanent staining, wear, mould embedded in materials, limescale damage or pre-existing defects.

4. Your responsibilities

• Provide safe, timely access and accurate parking, alarm and key information.
• Provide working water, electricity, lighting and ventilation unless otherwise agreed.
• Secure cash, jewellery, fragile or high-value items and tell us about delicate surfaces or special-care materials.
• Keep children and pets safely away from active work areas and cleaning products.
• Disclose hazards including needles, bodily fluids, infestations, unsafe wiring, aggressive animals or dangerous substances before arrival.

We may pause or refuse work where conditions are unsafe or materially different from those described.

5. Access, keys and security

Keys and access codes are used only to provide the agreed service and are handled with reasonable care. Do not label keys with a full address. If we cannot gain access at the agreed time, the cancellation/no-access provisions may apply. Tell us immediately if access arrangements change.

6. Payment and administrative booking fee

The £10 administrative booking fee covers booking administration, client communications, scheduling and reserving the appointment. It is normally non-refundable where the customer cancels after that work has been carried out, but this does not override statutory cancellation or refund rights. It is refunded if Lovash cancels and no suitable alternative is agreed. Deposits, payment dates and accepted methods will be stated in the quotation or booking confirmation. Unless agreed otherwise, payment is due on completion. Business customers must pay within the period shown on the invoice. Reasonable parking, congestion or access costs are chargeable only when disclosed or reasonably unavoidable and agreed.

7. Changes and cancellations

You may request changes, but availability and price may change. Our full notice periods, late-cancellation charges, statutory cooling-off information and refund arrangements are in the Cancellation Policy, which forms part of these terms.

8. Service concerns and re-cleaning

Please inspect the work when reasonably possible and report a concern within 24 hours of completion, with photographs where helpful. We will assess it fairly and, where the agreed work was not completed with reasonable care and skill, normally offer a prompt re-clean of the affected area at no extra cost. Please allow us a reasonable opportunity to put matters right before arranging another provider. This does not limit your statutory remedies.

9. Damage and liability

Report alleged loss or damage as soon as reasonably possible. We are responsible for foreseeable loss or damage caused by our failure to use reasonable care and skill. We are not responsible for pre-existing damage, ordinary wear, inherent defects, unstable fittings, colour-fastness, or loss caused by inaccurate instructions or undisclosed risks. Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

10. Photos and personal information

We will seek permission before using identifiable before-and-after photographs for marketing. Operational photographs may be taken where reasonably needed to document condition, damage or completed work and will be handled in accordance with our Privacy Notice.

11. Events outside reasonable control

Neither party is responsible for delay caused by events they could not reasonably control. We will contact you, minimise disruption and rearrange or refund any affected service where appropriate.

12. Ending the agreement

Either party may end an ongoing arrangement by giving the agreed notice. We may end or suspend service immediately for non-payment, harassment, abusive conduct, serious safety concerns, unlawful instructions or material breach, while dealing fairly with any prepaid amount.

13. Consumer rights and law

Nothing in these terms affects rights under the Consumer Rights Act 2015 or other applicable law. These terms are governed by the law of England and Wales. Consumers may bring proceedings in the courts that apply to where they live. We encourage you to contact us first so we can resolve concerns promptly.